HOP Privacy Policy

1. Information We Collect

We collect information necessary to provide safe, reliable, and efficient transportation and mobility services.

a. Information You Provide

• Name
• Email address
• Phone number
• Payment information processed securely by third-party providers
• Profile photo, when provided
• Communications with support or drivers

b. Location Information

• Real-time location while using the app
• Pickup and drop-off locations
• Trip routes and timestamps

Location data is collected only when required to provide the Services.

c. Usage and Device Information

• Device type, operating system, and app version
• App interactions and diagnostic data
• Crash logs and performance metrics

d. Safety and Incident Data

• SOS activations
• Incident reports
• Communications related to safety or emergencies

2. How We Use Your Information

We use collected information to:

• Provide and operate the HOP Services
• Match riders with drivers
• Process payments and prevent fraud
• Improve app functionality and performance
• Ensure safety, security, and compliance
• Respond to customer support requests
• Comply with legal and regulatory obligations

HOP does not sell personal data.

3. How We Share Information

We only share information when necessary and for the purposes below.

a. With Drivers

• First name, pickup and drop-off locations, and trip details
• Contact information required to coordinate a trip

b. With Service Providers

• Payment processors
• Cloud hosting and infrastructure providers
• Analytics and crash-reporting services

These providers are contractually required to protect your information.

c. For Legal and Safety Reasons

• Comply with applicable laws or lawful requests
• Respond to court orders or regulatory requirements
• Protect the rights, safety, or property of users, drivers, or the public

4. Data Retention

We retain personal data only for as long as necessary to provide the Services, meet legal or regulatory obligations, resolve disputes, and enforce agreements.

When data is no longer required, it is securely deleted or anonymized.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent where applicable
• Opt out of non-essential communications

Requests can be made by contacting us at support@hopbahamas.com.

7. Minors and Age Requirements

HOP is intended for users 16 years of age or older.

Users between the ages of 16 and 17 may use the Services only with the consent and supervision of a parent or legal guardian, or when a service is requested or ordered by an adult on their behalf.

By requesting a service on behalf of a minor, the adult represents and warrants that they have the legal authority to do so and accept responsibility for the minor's use of the Services.

We do not knowingly collect personal data from children under the age of 16 without verified parental or guardian consent. If such data is identified, it will be deleted promptly.

8. International Users

If you use HOP outside The Bahamas, your information may be transferred to and processed in jurisdictions with different data protection laws. By using the Services, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app or on our website, and the "Last updated" date will be revised.

Continued use of the Services after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at support@hopbahamas.com.