Help & Support

Free 24/7 support: WhatsApp, text or call +1 (305) 850-5042

A real person answers, day and night. Support never costs you anything.

Or email support@hopbahamas.com.

How do I book a ride?

Open the HOP app, set your pickup and where you're going, and confirm. You see the fare before you book, then track your driver on the map.

How do I choose a payment method?

Choose different payment method in the app before you book. Your confirmed total is the same for card and cash.

I left something in a car. What do I do?

Call or WhatsApp us as soon as you can with your trip date, pickup and drop-off. We'll help you reach your driver.

How do I cancel a ride?

Open My rides, choose your ride, press Cancel ride. If you can't, call or WhatsApp us. See our cancellation policy for details.

How do I delete my account?

In the app, go to Support, then Delete account. You can also email us from the address on your account and we'll do it for you.

I want to drive with HOP, or I'm a driver and need help.

Drivers can sign up in the HOP Driver app. For questions about sign-up, trips or payouts, call or WhatsApp us or email support@hopbahamas.com.

You can ask an AI assistant that supports connectors, such as ChatGPT or Claude, about a ride in Nassau or Paradise Island. Add the HOP connector with this address: https://www.hopbahamas.com/mcp(no sign-in needed). Then ask, for example, “How much is a HOP ride from Nassau airport to Atlantis for 2?”

The assistant shows the published starting fare and a link that opens HOP with your trip filled in. The assistant does not book the ride. You check the fare and confirm in HOP, and only then does a ride exist. The connector knows the main places in Nassau and Paradise Island by name; for any other address, type it on the HOP booking screen.

Need help? Free 24/7: WhatsApp, text or call (305) 850-5042, or see the details in our Privacy Policy.